The Solutions Analyst I key responsibilities will focus on customer support of all applications. The Solutions Analyst I will work with Division and IS teams to ensure application and interfaces specifications are implemented for a product accurately and the resulting solutions are presented to end users articulately. The Solutions Analyst II is expected to be an effective resource in terms of software that pertains to specifically assigned software applications and projects. These skills also include competent estimating tasks and projects which can be expressed in terms of hours and timelines with expressed due dates.
Essential Functions and Principal Accountabilities:
Resolve customer issues and provide technical support across applications and track solutions end-to-end
Work with team to triage day-to-day production issues and identify short term/long term fixes
Track and appropriately escalate production issues
Testing and deployment of applications
Support application releases and change management functions
Prepare and maintain comprehensive administrator documentation
Support corporate proprietary and 3rd-Party purchased applications
Identify, Document, and Report software bugs/functionality issues to vendors and monitor for corrective action
Interface between business users, tech support, IT project managers and software vendors, including training and workshop facilitation
Job Requirements
Bachelor's degree preferred, high school diploma or GED required. 1+ years of information systems expertise and Oil & Gas Industry familiarity, including:
Preferred technical experience:
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
Gather and document business requirements, querying, report writing, and presenting data
Knowledge of relational databases - Oracle, SQL Server
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